Field Service

On-site support from installation through the life of your equipment

The TiERMAX field service team is on site when it matters most: installation, commissioning and every service call after. The engineers and technicians who built your equipment are the ones who support it, so problems are solved faster and production stays on schedule.

““We arrive ready to work, verify the installation, check every I/O point and stay until your system runs the way it was designed to.””

— TIERMAX Field Service Team

01. On-Site Installation & Commissioning

Our technicians support mechanical and electrical installation, verify wiring and I/O against the design, and carry the project through commissioning and startup so equipment goes live the way it was engineered.

  • On-site mechanical and electrical installation support
  • Installation verification and I/O checks
  • System commissioning and startup

02. Factory & Site Acceptance Testing (FAT/SAT)

Equipment is Factory Acceptance Tested before it ships. After installation, we run Site Acceptance Testing to confirm performance against the agreed specifications, so there are no surprises at startup.

  • Factory Acceptance Testing (FAT) execution
  • Site Acceptance Testing (SAT) and validation

03. Preventative Maintenance Programs

Preventive maintenance programs are planned around your production calendar to reduce unplanned downtime and extend equipment life.

  • Scheduled preventative maintenance programs
  • Maintenance planning aligned to your production schedule

Need On-Site Support for Your Equipment?

From installation and commissioning to ongoing service and troubleshooting, our field service team keeps your equipment reliable and your production on schedule.

Request Field Service Explore Our Field Services

04. Troubleshooting, Repairs & System Upgrades

When something is not running right, we provide fast troubleshooting and repairs with original parts. As your process changes, we also handle upgrades and modifications.

  • Troubleshooting and diagnostics
  • Repairs using original parts and components
  • System upgrades as your process evolves

05. Ongoing Technical Support

Support continues after we leave site. TiERMAX engineers and technicians stay available by phone and email and return on site whenever your team needs hands-on help.

  • Post-commissioning technical support
  • Remote phone and email support
  • Return on-site support as needed